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Thursday, October 6, 2016

Quality Management , Question Paper of MBA (OP) 3rd-4th Semester,Download Previous Years Question Paper 1






Roll No..................
Total No of Questions: 07]
MBA (Sem.-3rd)
QUALITY MANAGEMENT  
SUBJECT CODE: MB-641
Paper ID: [C0117]

Time: 03 Hours
Maximum Marks
Instruction to Candidates:

1) Section - A is Compulsory.
2) Attempt any four questions from Section - B.

Section - A
QI)
a) Define ‘Excellence'.
b) What is Total Quality Management?
c) What are Crosby's absolutes of quality?
d) What are citizens?
e) What is Pareto analysis?
0 What do you understand by Quality Culture?
g) Define Quality Assurance?
h) What are ISO 9000 documents?
i) What are Deming's Principles of Quality Management?
j) What is the cost of poor quality?

Section - B

Q2) Explain the role of quality in the changing business conditions.

Q3) Explain Juan’s Quality Trilogy.

Q4) What are statistical control charts? How are these charts constructed?

Q5) "Marketers play several roles in helping their companies define and deliver high quality goods and services to target customers." Discuss the statement

Q6)  Discuss the concept and organisation of Total Quality Management.


Q7) Explain various difficulties in implementing ISO 9000 standards.

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