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Thursday, October 6, 2016

Quality Management , Question Paper of MBA (OP) 3rd-4th Semester,Download Previous Years Question Paper 2






Roll No..................
Total No of Questions : 07]
MBA (Sem.-3rd )
QUALIGTY  MANAGEMENT 
SUBJECT CODE: MB-641
Paper ID: [C0117]

Time : 03 Hours
Maximum Marks
Instruction to Candidates:

1) Section - A is Compulsory.
2) Attempt any Four questions from Section - B.

Section - A
Q))
a) Define Quality?

b) ISO9000?

c) Give various types of teams?

d) What is Kaizen?

e) Define Benchmarking?

f) What is Ishikawa diagram?

g) What do you mean by Relationship marketing?

h) Briefly explain the Histograms?

i) State the difference between Process Flow chart and Decision Path Flow chart?

j) Quality Assurance?
Section - B

Q2) Give contributions of - Ishikawa and Deming.

Q3)  What do you mean by Problem Solving tools? Cave various Problem’s-Solving tools?

Q4) Discuss in detail the importance of Kaizen? How is Kaizen carried out in the organisations?

Q5) How Japan has edge over other countries in terms of Quality? Give suitable examples?

Q6) Explain ISO series? Discuss in detail the process of implementing ISO 9000.


Q7) Explain in detail the Cost of Quality?

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