Quality Management, Question Paper of BBA 4th Semester, Download Previous Years Question Paper 4

Roll No.

Total No. of Questions : 07]

BBA (Sem – 4th)

QUALTTY MANAGEMENT

SUBJECT CODE : BB - 405

Paper ID : [C0222]

Time : 03 Hours

Instruction to Candidates:

1) Section - A is Compulsory.

2) Attempt any Four questions from Section - B.

Section - A

QI)

a) What is quality?

b) Relationship Marketing.

c) Bench marking.

d) Customer care.

e) Focus group.

f) Tools of quality management.

g) Juran's Quality Trilogy.

h) ISO 9000.

i) Internal audit.

j) What is matrix diagram?

Section - B

Q2) How is quality a means to success in a competitive and global environment? Discuss.

Q3) Discuss the role of consultant in developing and implementing ISO 9000 quality standards

Q4)Explain the role of Japan in the development of quality concept.

Q5) Explain the concept of Kaizer regarding quality.

Q6) Explain various steps required to implement quality management systems.

Q7) Discuss Juran's contribution for improvement of quality productivity and competitive positions.