Roll No.
Total No. of Questions : 07]
BBA (Sem – 4th)
QUALTTY MANAGEMENT
SUBJECT CODE : BB
- 405
Paper ID : [C0222]
Time : 03 Hours
Instruction to Candidates:
1. SECTIONA
is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains SIX questions carrying TEN marks each and students
has to attempt any FOUR
questions.
SECTION-A
l. Write briefly :
(a) Quality.
(b) Customer Care.
(c) Benchmarking.
(d) Contribution of Deming.
(e) Unbiased data collection.
(f) ISO 9000.
(g) Quality consultants.
(h) Quality and Profits.
(i) Cost of poor quality.
(j) Statistical methods of quality
management.
SECTION-B
2. How is quality important in a competitive and global
environment.
3. What is the significance of customer care and
relationship marketing.
4. Discuss Juran’s contribution for improvement of quality
productivity and competitive positions.
5. What is ISO-9000 series standards ? Explain various steps
required to implement quality management systems.
6. Explain various methods of Statistical Quality Control.
7. Explain the role of Japan and other eastern economies in
the development of quality concept.
0 comments:
Post a Comment
North India Campus