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Monday, December 5, 2016

Quality Management, Question Paper of BBA 4th Semester, Download Previous Years Question Paper 2






Roll No.
Total No. of Questions : 07]

BBA (Sem – 4th)
QUALTTY MANAGEMENT
SUBJECT CODE : BB - 405
Paper ID : [CA222]

Time : 03 Hours
Instruction to Candidates:
1) Section - A is Compulsory.
2) Attempt any Four questions from Section - B.

Section - A

Q1)
a) Define Quality.
b) What is customer satisfaction?
c) What is the need for customer relationship management?
d) What are kaizens?
e) Define a Team.
0 What is Juran's Quality Triology?
g) What is Total Quality management?
h) What is matrix diagram?
i) Write the benefits of ISO 9000.
j) What are the steps for constructing Pareto diagram?

Section-B

Q2) Discuss the contribution of Japan in the development of quality concept.

Q3) Discuss various steps that a business organization can take in order to ensure customer care.

Q4) What are the objectives of benchmarking? Discuss its process.

QS) Compare and contrast the philosophies of Deming and Juran.

Q6) Briefly explain various problem solving tools.

Q7) What is documentation? Explain the documents prepared while implementing ISO 9000 standards.

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