Saturday, November 28, 2015
Total No. of Questions: 13
Paper ID [A0205]
BCA (105) B.Sc. (IT-101) (SO5) (Old/New) (Sem.-1st)
COMMUNICATION SKILLS (BUSINESS COMMUNICATION)
Time: 3 Hrs. Max. Marks: 75
Instruction to Candidates:
1. Section-A is Compulsory.
2. Attempt any Nine questions from Section-B.
(a) What is grapevine?
(b)Discuss linguistic barriers to communication.
(c)What are the different types of communication?
(d) “Communication is a two-way process.” Comment.
(e) Explain the different types of noise in communication process.
(f) Distinguish between hearing and listening.
(g) What is kinetics?
(h) Discuss the importance of non-verbal communication.
(i) “Written communication is indispensable for any office.” Explain.
(j)“Brevity is required for effective communication.” Agree or disagree, with reasons.
(k) What is the significance of letter-writing in modern business?
(l) How is a tender notice different from an auction notice?
(m) What are the essentials of a good job application letter?
(n) “Structure for an official letter is same as a personal letter.” Comment.
(o) How is planning important for any correspondence?
Q2. Discuss informal communication in detail.
Q3. Explain the process of communication.
Q4. Discuss the significance of communication in business organizations.
Q5. What are the various barriers to communication?
Q6. Explain the 7Cs of effective communication.
Q7. Define written communication. Explain the various objectives of written communication.
Q8. Discuss the various types of non-verbal communication.
Q9. What are the different effective listening skills?
Q10. You need a PRO for your organization. Prepare an advertisement regarding the same to be inserted in classified columns of a newspaper.
Q11. Write a letter to the editor on evils of street-begging.
Q12. You have a two-bedroom apartment lying vacant. Prepare a classified advertisement (To-let), mentioning all details.
Q13. Issue a public notice on behalf of the Union Bank of India shifting their office to another location.
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