Thursday, November 26, 2015
MBA 101: Principles and Practices of Management
Time: 3 Hrs. Max. Marks: 60
Instructions for Candidates:
a) The question paper consists of three sections: Section-A, Section-B, Section-C.
b) Attempt any four question from Section-A. Each question 5 marks.
c) Attempt any one question from each subsection from Section-B. Each question carries 8 marks.
d) Attempt case study from Section-C. It carries 8 marks.
a) What do you understand by Line and Staff relationship?
b) Discuss various steps in MBO process.
c) What is ‘control’ in context to an organization?
d) Distinguish between decision making under risk and decision making under conflict competition.
e) What are the advantages of outsourcing?
f) Define Benchmarking.
1. Why do managers need to acquire different skills at various levels? What is the role effectiveness, efficiency and productivity in management.
2. Write short notes on:
(a) Explain the contingency approach to management.
(b) Corporate social responsibility
3. Describe the importance and steps involved in planning process. Briefly discuss the relevance of strategic and operational planning.
4. What are the salient features of different models of decision making? Explain them in details and compare them.
5. “Merely designing the organization structure with efficient groupings to suit its specific requirements may not achieve the desired goals. However ensuring functional integration of these differentiated groups towards the organizational objectives assumes great significance.” Elaborate this statement and discuss the underlying issues with suitable examples.
6. Identify various issues and dynamics of delegation as a process. What are the pre-requisites for effective delegation? What are the advantages and disadvantages of delegation?
7. What are the steps in controlling process and state the essentials of effective control. What is budgetary control and explain its significance.
8. Compare and contrast main features of Japanese Management and Z-culture of American companies and Chinese style of management.
Read the case and answer the questions given at the end of the case.
PK Mills manufactures woolen clothes. Over the years, it has earned an envious reputation in the market. People associate PK Mills with high quality woolen garments. Most of the existing employees have joined the company long back and are nearing retirement stage. The process of replacing these old employees with younger ones, drawn from the nearby areas, has already begun. Recently, the quality of the garments has deteriorated considerably. Though the company employs the best material that is available, the workmanship has gone down. Consequently, the company has lost its customers in the surrounding areas to a great extent. The company stands, in the eyes of general public, depreciated and devalued. The production manage, in a frantic bid to recover lost ground, held several meetings with his staff but all in vain. The problem, of course, has its roots in the production department itself. The young workers have started resisting the bureaucratic rules and regulations vehemently. The hatred against regimentation and tight control is total. The old workers, on the verge of retirement, say that conditions have changed considerably in recent years. In the days gone, by the say, they were guided by a process of self-control in place of bureaucratic control. Each worker did his work diligently and honestly under the old set-up. In an attempt to restructure the organizational set-up the managers who have been appointed afterwards brought about radical changes. Workers under the new contract, had very little freedom in the workplace. They are expected to bend their will to rules and regulations. Witnessing the difference between the two ‘cultures’ the young workers, naturally, began to oppose the regulatory mechanism devised by top management. The pent-up feelings of frustration and resentment against management, like a gathering storm, have resulted in volcanic eruptions leading to violent arguments between young workers and foremen on the shop-floor. In the process production has suffered, both quantitavely andquantitavely. The production manager in an attempt to weather out the storm, is seriously thinking of bringing about a radical change in the control process that is prevailing now in the organization.
(a) What are the core issues the case?
(b) Do you agree with the statement “The problem, of course, has its roots in tl-p production department itself”? Reason out your stand.
(c) Critically evaluate the finding that old supervisors complain and new workers too resist any type of Control.
(d) What type of control system would you suggest to the company to improve the production?
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